Shipping Delays from Black Friday
Please note that every year around black friday sales all post slows down within Australia and also globally. We have estimates up for standard post but we cannot predict which countries may be most affected or how long those delays may take. We hope you
Shipping Delays from COVID
We continue to process all orders via Express International Shipping where possible at no extra cost for the fastest and most secure delivery for our customers.
Carriers are experiencing delays to some countries from Australia. This is because there are less flights between Australia and most other countries.
Please contact us at info@sistersthelabel.com if you have any specific queries.
INTERNATIONAL DELIVERY
Is international shipping FREE?
YES. We offer free EXPRESS international shipping worldwide (excluding Monaco).
How long does shipping take?
Yes! We offer Express International delivery free. To most major cities international express takes approximately 2 weeks to arrive from date of dispatch. Some countries are faster and some are slower. To find out the expected delivery time frame for your country simply enter your address at the checkout to see your shipping options which will display timeframes.
[NOTE: As with all postal services there is no guarantee on delivery time frames. Occasionally there are delays in customs, weather and during peak seasons. Occasionally they can also arrive earlier than expected. Please be aware of this and allow for delays/earlier arrival. Sisters The Label can not guarantee delivery times.]
Timing of dispatch is subject to payment authorization and stock availability. Sisters The Label cannot be held responsible for late or failed deliveries for reasons outside of its control e.g. delay in the cases of delay in customs, adverse weather conditions, incorrect delivery address not due to our error.
In cases where we are unable to deliver all the products within your order at the same time, or where there are multiple boxes within your consignment, the separate boxes may be delivered in separate parcels.
Can I get International Express Shipping?
YES. International Express Shipping is available to all countries free of charge (except Monaco). If your shipping is not available at checkout there may be a temporary hold on parcels to your country. If you are shipping to UK we only send orders above AU$240 (GBP 135) due to BREXIT.
How long does International Express Shipping Take?
Currently taking approximately 2 weeks to arrive to most major cities from date of dispatch. Some countries are faster and some are slower. To check the closest estimate for your country you can enter your address at the checkout and your shipping options will allow you to see expected delivery times.
[NOTE: Occasionally delays from your local authorities can occur to clear the parcel through customs - if this occurs it is out of our control we do not accept liability. If your parcel arrives after your event and you wish to return you must refuse service of the parcel to avoid return costs].
How long does dispatch take from placing my order?
Our postal system operates Monday - Friday.
Monday- Friday orders processed before 10:00am AEST will be shipped same day. All orders after this time will be dispatched the next business day. All orders processed after 10am AEST on Friday through to 10am the following Monday will be dispatched on the Monday.
During Australian public holidays and local holidays dispatch date may be delayed by a business day per holiday. Holidays are listed at bottom of page.
During sales periods dispatch dates may take up to 5 business days.
Where is my tracking number?
When your parcel is dispatched we will send you a notification email with your tracking number and a link to view your parcel (online tracking service is available to most countries but not all).
Most international orders can be viewed with two different websites - Australia Post and your local postal website. The same tracking number will work on both websites. The tracking updates may only start in your local website after it has scanned through customs in your country. USA tracking can be viewed on USPS site. UK tracking can be viewed on ParcelForce site.
How do I contact you if I have an enquiry with shipping?
Email us at info@sistersthelabel.com if you have any questions or concerns.
Gift Wrapping?
All orders arrive packaged in a Sisters The Label box which is suitable for gift giving.
Do you deliver to Slovakia?
Yes. However due to Slovakia's Postal system having errors with missing post we do not guarantee delivery to Slovakia. Buyers from Slovakia purchase at own risk. We do not cover costs for postage or items that go missing to Slovakia due to fault of the local postage companies.
DELIVERY IN AUSTRALIA
Do you ship Australian Express Post FREE?
YES. All Australian orders are FREE Express Post with signature on delivery.
Can I have my order posted overnight?
YES, for any address in the Australia Post Next Day delivery network your orders place Monday-Thursday before 10:00am AEST will arrive between 7am and 5pm the next day. Please note due to COVID Delays this service is no longer next day delivery and can take up to 3 business days to Melbourne, Sydney and Brisbane.
If you are unsure if your address is within the Australia Post Next Day delivery network please check your state and postcode by clicking here. If your address is outside the network it will not be overnight but it will be the fastest delivery option available.
[Timing of delivery is subject to payment authorization and stock availability.We do not dispatch or deliver at weekends or public holidays. Sisters The Label cannot be held responsible for late or failed deliveries for reasons outside of its control e.g. in the cases of adverse weather conditions, incorrect delivery address not due to our error.]
All items on PRE ORDER are not dispatched immediately. PRE ORDER items are dispatched on the date which will be stated written in red below the ADD TO CART button on the item page. If your order is PRE ORDER and your item is restocked earlier than expected we will dispatch your order earlier. You will receive an email from us on the date your PRE ORDER item is dispatched.
Can I sign for my parcel to ensure it is safe?
YES. A signature on delivery will be required on all parcels to ensure safety of your parcel. If you are not at home at the time of delivery a calling card will be left to collect securely at a selected Australia Post Office.
If I order more than one item will it still be FREE shipping?
Yes. All postage in Australia is FREE. [In cases where we are unable to deliver all the products within your order at the same time, or where there are multiple boxes within your consignment, the separate boxes may be delivered in separate parcels at no further cost].
Delivery Confirmation and Contact Details
Tracking details for your order will be included in your shipping email. This is sent before 5pm on the day of dispatch. Registered customers will also be able to locate these details from within their account area once dispatch has been confirmed. For some countries tracking is not available. Alternatively, you can contact us via email at info@sistersthelabel.com
Gift Wrapping?
All orders arrive packaged in a Sisters The Label box which is suitable for gift giving.
No Local Postal Service Days:
2022 Local or Public holidays:
10 August; 3 October; 24-26 December.
2023 Local or Public holidays:
2 January; 26 January; 7 - 10 April; 25 April; 1 May; 16 August; 2 October; 24-26 December.
These dates are local or public holidays where no postal service is available. If your order has been placed on one of these days you can expect the delivery to arrive 1 public day later for each day.
Australia Local Post operates Monday - Friday. All standard orders placed after 11am on Friday through to 11am the following Monday will be dispatched on the Monday.
