FREQUENTLY ASKED QUESTIONS
Buying in our SALE?
All sale items will be sent within 3 business days. If sale item is on pre-order then it will be sent on pre-order date. All sale items are non-refundable.
How to request returns?
It's really simple & easy! Get in contact at firstname.lastname@example.org and your return will be investigated and where goods are faulty or damaged we offer either a new item (exchange) or full refund (excluding any original charged shipping cost). We do not cover return shipping costs and take no responsibility for loss of garments being returned. We recommend registered post service to return garments and keep a record of tracking details. If you choose to pay for express shipping this cost is not refunded.
Sisters The Label will accept returns within 14 days from receiving your order. The garment must be in original unworn condition with all tags/labels remaining in place. Garment/s must not have been worn, washed or altered in any manner. We cannot accept returns which do not satisfy these basic requirements. Returns refund are in full but we do not refund the cost of Express Shipping if you have paid extra for express shipping in your order. We do not accept returns on sale items. If you purchase with a coupon code you can return the item for any reason as long as it is within our Returns Policy. A coupon code is not classed as a sale item and is refundable as a normal purchase. All items purchased in a SALE are final. No returns on SALE items.
Damaged/Faulty item received?
We take immense pride to ensure all garments are premium quality. If you are concerned with a faulty or damaged item, please get in contact via email at email@example.com so we can immediately resolve the issue for you!
FREE Shipping Australia Express Post Signature On Delivery (Brisbane, Melbourne, Sydney and Australia Post Next Day Delivery Network)
Orders will be dispatched by Australia Post Express. A signature on receipt will be required.
Orders placed before 11.00am (AEST) Monday to Friday will be dispatched on the same day and delivered the next working day (if you are within the Australia Post Next Day delivery network). Orders placed between 11.00am Friday and Sunday will be delivered on Tuesday within the Australia Post Next Day delivery network. We do not dispatch or deliver at weekends or public holidays.
If you are unsure if your address is within the Australia Post Next Day delivery network please check your state and postcode by clicking here. If you are not in the Australia Post Next Day delivery network your parcel will be posted express to ensure fastest delivery possible however please allow 2-5 business days for your garment to arrive.
Timing of delivery is subject to payment authorization and stock availability. Sisters The Label cannot be held responsible for late or failed deliveries for reasons outside of its control e.g. in the cases of customs delays, adverse weather conditions, incorrect delivery address not due to our error. In cases where we are unable to deliver all the products within your order at the same time, or where there are multiple boxes within your consignment, the separate boxes may be delivered in separate parcels at no further cost to you.
Delivery Confirmation and Contact Details
Tracking details for your order will be included in your 'order dispatched' email. Registered customers will also be able to locate these details from within their account area once dispatch has been confirmed. Some countries tracking is unavailable. The fastest and easiest way to contact us is via email firstname.lastname@example.org
International Delivery - FREE
We offer international delivery to most countries at no cost to you. To USA, UK and New Zealand we offer FREE International Express Shipping (2-5 business days). To all other countries we offer FREE standard international shipping and you can expect your order to arrive within 3-10 business days from the date of dispatch. Express International shipping is also available to selected countries for an additional non-refundable cost. If it is available to your country the option will show at the checkout. Even if you pay for Express shipping there can be delays with customs and events beyond our control such as severe weather. This is out of our control and does happen occasionally - please be aware of this and allow for delays. Sisters The Label does not hold responsibility for the posting times.
Timing of delivery is subject to payment authorization and stock availability. Sisters The Label cannot be held responsible for late or failed deliveries for reasons outside of its control e.g. delay in the cases of delay in customs, adverse weather conditions, incorrect delivery address not due to our error.
In cases where we are unable to deliver all the products within your order at the same time, or where there are multiple boxes within your consignment, the separate boxes may be delivered in separate parcels.
Hidden fees and charges at the check out?
Our prices include Australian GST and standard shipping. If your country requires you to pay a tax on goods you will need to pay for this when you receive your parcel.
Payment methods we accept
Paypal, Visa, Mastercard
How to use my coupon code or gift certificate?
If you have a coupon code or a gift certificate you would like to use, enter the code correctly into the coupon code box. If you are paying through our CHECKOUT this is located on the first page of the checkout. You will see if you are using a Desktop/PC on the right hand side of the page. If you are paying on a tablet or mobile the discount code area is on the third page of checkout (above where you enter payment details). If you are paying through Paypal you enter your code after logging in through Paypal you will return to the checkout and be able to enter the discount code before finalising purchase.
Please note that our coupon codes and gift certificates are available to redeem at our online store only. Only one code or certificate is redeemable per transaction. Coupon codes are only available while stocks last and are not available for pre-order items or sale items. Coupon codes are only valid for 48 hours only unless specified otherwise.
If you purchase with a coupon code you can return the item for any reason as long as it is within our Returns Policy. A coupon code is not classed as a sale.
Our garments are all OSFM to fit sizes:
|Australia||6 - 12|
|USA||2 - 10|
|UK||6 - 12|
|Japan||5 - 13|
|France||32 - 40|
How to wrap our signature Multiway Playsuit
It's so simple and fun. Please see our page How To Wrap.
How to care for your silk garment
All of our garments are made from 100% pure silk. Please handle with care, and dry clean only to ensure the vibrant colour and the fine lustre finish remain at highest quality.
Fastest and easiest way to get in contact is:
- via email at email@example.com;
- between 9:00am and 9:00pm (AEST) weekdays via Facebook. [Note, if contacting us via Social Media, please Private or Direct Message us so as to get an immediate response and keep your personal details private]; and