RETURNS

RETURNS POLICY:

My dress is faulty what do I do?

We take immense pride in the quality of our items. If you have a garment arrive that is faulty please reach out to us immediately so we can help you. Our team will usually offer mending or replacement of the garment. This includes sale items.

My dress was for a last minute event and arrived late can I return it?

Yes! If your parcel arrives too late for an event you can refuse delivery of the parcel and request Return To Sender (RTS). This will only work on undelivered/unopened mail. Please let us know via email if you had to RTS due to late delivery after you refused service of parcel.

We do not cover late parcels. We recommend allowing time for your parcel to arrive as occasionally dispatch, auspost, usps, customs and delivery can all have a delay for a variety of reasons. This is rare but can happen, please allow time or email us before ordering if your item is needed for a set date.

If item is delivered and the parcel is opened then your parcel will be classed as a normal return and will fall under our Returns Policy standards. Please see below for a return.

Do you accept returns?

YES. We accept returns for any reason (even if you change your mind) as long as they meet the basic requirements below. Please see "Conditions of Returns".

Do you accept exchanges?

YES.  We accept exchanges for any reason as long as they meet the basic requirements below. Please see "Conditions of Returns".

How easy is it to request a return or an exchange?

Very easy! Simply email us at info@sistersthelabel.com that you would like to return or exchange your item.

How long do I have to return my item?

Sisters The Label will accept returns that are officially posted by you within 14 days from that date that your order was delivered. You have a 14 day try on period to ensure the garment is suitable.

What are the conditions of your return?

We will refund your purchase amount as long as your item is returned: 

• was not purchased as in any sale marked as final sale no returns;
• in the original condition in;
• unworn and unwashed;
• tags and all packaging in tact;
• no signs of wear or damage (including but not limited to make up, perfume, fake tan, body odour or deodorant);
• is returned to our address within 14 days of delivery. Please note the 14 day period starts on the day the parcel is officially delivered to your address.  The parcel needs to be officially stamped sent by you at your local post office on or before the 14th day.

How will you return the money?

How long does it take for the money to return to my account?

If my item was on sale am I able to return it?

All sale items that are marked as final sale and not available for return are not accepted for return.

What about the shipping costs? 

We do not charge initial shipping costs so you will only be paying for the return shipping cost. We do not cover return shipping costs and take no responsibility for loss of garments being returned. We recommend you use registered post service to return garments and keep a record of tracking details.