My dress is faulty what do I do?

We take immense pride in the quality of our items. If you have a garment arrive that is faulty please reach out to us immediately so we can help you. Our team will usually offer mending or replacement of the garment. This includes sale items.


Do you accept returns?

YES. We accept returns for any reason (even if you change your mind) as long as they meet the basic requirements below.


Do you accept exchanges?

YES.  We accept exchanges for any reason as long as they meet the basic requirements below.


How easy is it to request a return or an exchange?

Very easy! Simply email us at that you would like to return or exchange your item.


How long do I have to return my item?

Sisters The Label will accept returns within 14 days from that date that your order was delivered.


What are the conditions of your return?

We will refund your purchase amount as long as your item is returned

  • was not purchased as in any sale marked as final sale no returns;
  • in the original condition that we sent it to you in;
  • unworn and unwashed;
  • tags and all packaging in tact;
  • no signs of wear (including but not limited to make up, perfume, fake tan or deodorant);
  • is returned to our address within 14 days of delivery.


How will you return the money?

Your refund will be returned in the same way you made payment i.e. Paypal or visa card.


How long does it take for the money to return to my account?

When we receive the item and successfully check that it is in original condition as stated above we 
will commence your refund and send you an email to let you knowThe refund may take a few days or more from the date it is received and checked, depending on the systems and the banks. 


If my item was on sale am I able to return it?

All sale items marked final sale and not available for return are not accepted for return.


What about the shipping costs? 

We do not charge initial shipping costs so you will only be paying for the return shipping cost. We do not cover return shipping costs and take no responsibility for loss of garments being returned. We recommend registered post service to return garments and keep a record of tracking details.


Damaged/Faulty item received?
We take immense pride to ensure all garments are premium quality. If you are concerned with a faulty or damaged item, please immediately get in contact via email at so we can resolve the issue for you!


Sent an email but have not received a response?
We have our customer service team responding Monday - Friday. We aim to respond within 24 hours. 
If you do not receive a response within 48 hours Monday - Friday (excluding public holidays) please send us a message direct on our Facebook Page to ensure we have received your original email.